World-Class Customer Service!

The HG Rapid Response team is ready to provide superior service in a timely manner because our keeping our clients happy is important to our team. If you are an existing customer in need of assistance, please first refer to your SLA (service level agreement) for the appropriate escalation path to take.

All general support inquiries should be sent to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your issue clearly and concisely detailed. By sending an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it opens a case on your behalf in our ticketing center. Typically, you can expect to receive a response within 4 business hours or less. Remember to provide valid contact information including phone and email options so our support department can assist you further.

Thank you for your patience and we look forward to serving you!